| | |
|
|
Your satisfaction is very important to us. Contact Customer
Service with any questions, concerns, or problems. Cuvée Cellars will
do its best to ensure your satisfaction.
Cuvée Cellars, Ltd.
Customer Service Department
475 Wrightwood
Elmhurst, Illinois 60126
(630) 832-2329
Cuvée
Cellars, Ltd. is able to maintain its low prices and compete
with many larger retailers by using a "just in time" inventory
system. Cuvée Cellars, Ltd. tries to maintain just enough
inventory to meet demand and we are constantly receiving wine
shipments from local distributors to meet our order needs.
The result is huge savings that we can pass on to our customers.
When vintages change however, Cuvée Cellars, Ltd. is usually
not aware of this change until after you place your
order. You have the option during checkout to select "Do Not
Substitute Vintages" and provide any special instructions
if necessary.
Every
effort will be made to ensure that our customers remain 100% satisfied.
We want to hear about your shopping experience and any problems or difficulties
that you may have experienced. If you have experience a problem, please
contact Customer Service
immediately.
Shipping
Errors
Though
every effort has been made to assure the accuracy of your order, occasionally
an order may show up with the wrong contents. All shipping error claims
must be submitted to Cuvée Cellars, Ltd. within 7 days of delivery. If
possible, your order will be corrected or a credit will be given.
Shipping
Damage
If
your order was damaged during shipping, it is important to contact Cuvée Cellars,
Ltd. immediately so that a claim with the shipping company can be filed.
All damaged shipping claims must be submitted to Cuvée Cellars, Ltd. within
7 days of delivery. If available, a replacement or suitable alternate
will be shipped immediately.
Corked
Wines
Wine is a perishable
product. Cuvée Cellars, Ltd. understands that despite proper cellaring,
wines occasionally oxidize and cork faster than anticipated and without proper
cellaring, wines do go bad. Cuvée Cellars, Ltd. will authorize the return
of corked wines in only limited cases involving recent purchases.
Every effort will be made to fulfill and ship orders within
2-3 business days of receipt. In some instances, wines available on the Cuvée
Cellars web site may be currently out-of-stock. In such instances, Cuvée
Cellars may hold the entire order until the order can be fulfilled, or if fulfillment
not possible, the customer contacted and alternatives will be suggested.
All wines purchases at the Cuvée Cellars Web site
require the signature of a person over the age of 21. Cuvée Cellars reserves
the right to refuse sale or shimpment for any reason without explanation.
Cuvée Cellars uses a program provided by UPS to automatically
calculate shipping charges based on weight and zip code. In some circumstances,
Cuvée Cellars may need to adjust the actual cost of shipping on a customer's
order due to a significant discrepency between the amount quoted on the website
and the actual cost of shipping. The customer will be notified of the adjustment
prior to processing the order. This is most likely to occur when shipping to
rural areas, when shipping over-sized bottles, or when shipping odd shaped bottles.
Shipping rates are adjusted frequently to accomodate UPS fuel surcharges and
other fees and can change at any time.
UPS requirments for alcohol shipments require an over 21
signature upon delivery.
Due to the large variance in state laws
regarding alcohol shipments, Cuvée Cellars ships to
Illinois and the following states: Alaska*, Arizona, California,
Colorado, Hawaii, Idaho, Iowa, Louisiana, Minnesota, Missouri,
Montana*, Nebraska, Nevada, New Mexico, Oregon, Rhode Island,
South Carolina, Texas*, Virginia, Washington, West Virigina,
Wyoming, Wisconsin, and Washington, D.C. Shipments to other
states usually are permitted, but may be restricted to quantity,
brand of wine, etc. Cuvée Cellars customer service
will notify you if there are any problems with your order
and the ship to state. Under no circumstances are shipments
allowed to: Georgia, Kentucky, Maryland, Oklahoma, Tennessee,
and Utah.
*Shipments to non-dry counties/towns and/or permitted residents
only.
Cuvée Cellars, Ltd. ()
is committed to maintaining your privacy. We understand
your privacy is important, so Cuvée Cellars, Ltd. discloses
its practices for maintaining your privacy.
What Personal Information is Collected by Cuvée
Cellars and What is its Use?
Cuvée Cellars, Ltd. is the sole owner of and the information that is collected
on that website. No registration is required to use
the web site or to make a purchase at . If the customer chooses to
register at ,
the customer will be asked to create an id and password.
In addition, the web site will request their name, phone,
email, an address and optionally, a billing address.
This information is used to process new orders placed at
as well as to notify registered customers occasionally of
Cuvée Cellars news and special offerings. The customer
may contact at any time for questions or to be removed from
our system.
When making a purchase at
we request personal information (such as name and shipping
address) as well as financial information (such as credit
card number and billing address). This information is
used strictly for the purpose of order processing and for
ensuring the satisfaction of the customer. The information
is taken within a secure area and all information transmitted
is encrypted prior to transmission. Encryption and payment
authorization services are provided by Comodo.
While surfing ,
a "cookie" will be placed on your hard drive. A "cookie"
is a small data file containing information directly related to the customer's
visit to the website. Only data related to the customer's current visit
to the website is stored and only
has access to the information stored within this cookie. Web browsers,
such as Internet Explorer and Netscape have options for disabling cookies.
If the customer disables cookies within the browser, the customer will not be
able to make a purchase on the web site, but can still purchase by phone.
In an effort to determine web load and site traffic,
may store the IP address of the customer visiting the web site. IP addresses
do not contain any personal identity information.
Who
is Personal Information Shared With?
Cuvée Cellars, Ltd. values your privacy and information is
only shared with third-parties on as as-need basis. During the ordering
process, Cuvée Cellars, Ltd. shares customer billing and shipping information
with third parties. These third parties are responsible for authorizing
credit card transactions and delivery of items purchased at .
When a customer registers at ,
the customer may occasionally receive U.S. Postal mailings on special news and
library offerings. Cuvée Cellars, Ltd. may share address information with
a third-party whose business is to create mailings, apply postage, and/or send
mail.
How
do You Control Your Personal Information?
If a customer chooses to longer receive newsletters and other
mailings from Cuvée Cellars, Ltd. and ,
the customer may contact at any time be removed from our system. In addition, any questions
regarding this privacy policy can be answered by contacting .
If the customer would rather not allow cookies, web browsers,
such as Internet Explorer and Netscape, have options for disabling cookies.
If the customer disables cookies, the customer will not be able to make a purchase
on the web site, but can still purchase by phone.
What
Security Measures Are In Place?
In order to protect the customer while
visiting ,
sensitive information is encrypted prior to submission.
The information is encrypted using SSL (Secure Sockets Layer)
provided by Comodo. Comodo is one of the leading software
companies in internet encryption. While visiting a secure
site, a "lock icon" appears at the bottom of your
browser to indicate that you are visiting a secure site.
All computers used by Cuvee Cellars, Ltd. and
are accessible by authorized personnel only.
What
Additional Privacy Information Should I Know?
Gifts. When placing an order for a gift, the
customer is required to give the name and shipping address of the gift receiver.
Cuvée Cellars, Ltd. protects the privacy of the gift receiver as well as that
of the gift giver, but it may be necessary to contact the gift receiver/gift
giver if there is a problem with the order.
Links. Third party links can be found at .
It is important to remember that these links are not under the control of Cuvée
Cellars, Ltd. and therefore, Cuvée Cellars, Ltd. cannot be responsible for the
content or privacy policy of these or any other web sites.
Agreement. By visiting
or by purchasing a product at ,
you agree to the collection and use of personal information submitted, according
to this privacy policy.
Changes. Occasionally, Cuvée Cellars, Ltd. may
determine that it is necessary to update this privacy policy. All changes
to the privacy policy will be posted on the web site for review by customers.
Questions/Concerns. If you feel that Cuvée Cellars,
Ltd. or one of its employees is not abiding by this privacy policy, or if you
have any questions regarding this privacy policy, you may contact by email or during regular business hours.
|
